What to do in an accident

Accident will always happen, no matter how careful one can be.  Don’t worry as your insurance/takaful will cover you against these risk.  Depending on your coverage (Comprehensive, Third Party, Fire & Theft or basic Third Party), any damages caused will be taken care by your insurer / Takaful Operator.  Just stay calm and keep yourself safe.

Below are just simple tips of what you should do when involved in an accident.

  1. Ensure your vehicle is not blocking other road users if it is a minor accident, quickly park it at a safe place before checking your vehicle.  If vehicle is immobile, get out of your vehicle and move over to a safe place.
  2. Avoid arguments and take note of the vehicle registration numbers of all vehicles involved.
  3. Try to obtain name, contact no. of Third Party driver involved and name of any witness if available.
  4. Note down details of person injured and contact no. if available.
  5. Report accident to the police within 24 hours of the accident.
  6. Do not allow a non-panel workshop to tow away your vehicle, always contact your insurance panel workshop to give you assistance or accident assist 1300-22-11-88 for assistance.
  7. Do not admit liability or offer to settle to a third party involved in the accident.
  8. Always refer them back to your insurance company if they wish to claim against you.